Fire Emblem Heroes Fire Emblem Warriors Pocket Mortys Star Wars: The Old Republic

Sie sind nicht eingeloggt.

Login Registrieren
Deutsch
Database
Site

Bioware Developer Forum Posts

Server Restarts: Europe

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Montag, 04. September 2017 23:31
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 04.09.2017 09:26PM
Hey folks,

We need to perform restarts for all servers in the European region to address an issue. We will be bringing the servers down in about 10-15 minutes from the time of my message and the restarts should take 45-60 minutes in total. Again, this only affects servers in Europe.

Thanks everyone. I will let you know when the servers are back online.

-eric
Add a comment

#25 Game Update 5.4a

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Samstag, 02. September 2017 09:05
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.09.2017 07:02AM
Quote: Originally Posted by Tisaren View Post
In my opinion 'losing' 50 cents for not being able to play for one day, doesn't give me the right to demand anything. I just hope that BW will look at their quality control seriously and do everything they can to prevent **** like this happening in the future.
Thanks for this post. We messed up, we admitted it, we fixed it, and we tried to put this behind us. I totally agree with your statement about our internal processes and doing what we can to prevent this from happening again.

---Keith
Add a comment

#3 Umbara Stronghold Exploit

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Donnerstag, 31. August 2017 20:01
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 05:58PM
Hey folks,

As a heads up, the fix for this exploit did not get implemented along with the patch issues we had today. That means that this is still possible until we address it next week. I just want to reiterate that you should avoid this exploit until it is fixed.

Thanks everyone.
Add a comment

#24 Game Update 5.4a

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Donnerstag, 31. August 2017 19:59
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 31.08.2017 05:56PM
Hey everyone,

I want to start by apologizing for the unexpected and prolonged downtime today. This isnt something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Heres essentially what took place today and whats behind the long downtime:

What happened? Wasnt this tested?
The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didnt get anything. Youd think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues including some of the patch changes didnt seem like they were deployed.

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didnt make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we dont want any further disruptions in your game play.

Players lost time today, especially in the EU, is anything being done?
Losing playtime is always painful, especially when there is a double event running and Dailies awarding crazy high CXP. Im kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and were looking at all options as the last couple weeks have been tough on all of us. Well lock down what exactly were doing and let you know in the coming days.

Again, thank you all for your patience today.

--Keith-
Add a comment

#22 Game Update 5.4a

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Donnerstag, 31. August 2017 19:17
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 05:14PM
Hey folks!

We are in the final stages of testing now and everything is still going well. If we stay on course we may come up soon, possibly ahead of the original ETA.

I will let you know.

-eric
Add a comment

#21 Game Update 5.4a

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Donnerstag, 31. August 2017 18:40
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 04:37PM
Quote: Originally Posted by OasisKid View Post
Any updates Eric on the testing of the patch or if it has made it to live servers yet? I know you have an ETA of three hours but ...
Sure thing. Original ETA is still holding true. We are definitely getting closer and all of our testing is going well!

-eric
Add a comment

#20 Game Update 5.4a

Details
Kategorie: Developer Forum Posts
Veröffentlicht: Donnerstag, 31. August 2017 17:45
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 03:42PM
Quote: Originally Posted by DieAlteHexe View Post
Thanks, Eric. I'm a little concerned about how this latest patch will interact with whatever we have on our harddrives. Some of us have one version and I guess some another. I am hoping that the next one will simply negate BOTH versions and replace the files with whatever you guys are testing now, yes?
My understanding is that you will receive a small patch if you patched already this morning (or a slightly larger one if you didn't). No full downloads or anything crazy. I will triple check though.

-eric
Add a comment

SWTOR Kalender

  • Events
  • Eroberungen

Neuste Beiträge

Unterstütze TORCommunity