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Bioware Developer Forum Posts

Feb/Mar Events ?

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Category: Developer Forum Posts
Published: Wednesday, February 24th, 2021
Written by JackieKo
Originally Posted by JackieKo ( Original Post ) | 23.02.2021 09:54AM
TattooYoda,

As far as moderating the forums, posts that violate our rules are deleted. We encourage civil conversations and we ask that players follow our guidelines.
I am also asking you to be civil with me and other community members here.

If you are not aware of the situation in Texas, we experienced a state wide weather crisis. Most of us literally could not contact anyone for days while the worst of the ice storm hit us. There was no power, no heat in freezing temperatures, no internet, no water, and no cell service. My communication focuses during this time was doing what we could to provide shelter, warmth, food, and clothes for people who needed it most. As I wrote in my post yesterday, we are working toward becoming fully operational and will provide updates as we can. I am asking for your understanding in that this also includes adjusting and updating communications.


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I thought it was supposed to be bounty contract week... not Gree...

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Category: Developer Forum Posts
Published: Wednesday, February 24th, 2021
Written by CommunityTeam
Originally Posted by CommunityTeam ( Original Post ) | 23.02.2021 10:30AM
Hi folks,

Due to last week's situation, Game Update 6.2.1 was not deployed as scheduled. The effect of it is that this week's Conquest is the Relics of the Gree Event instead of the Bounty Contract Week. The Conquest and Event schedule will return to a normal rotation next week.

For those who are looking for Bounty Contract Week, we are exploring adjusting the schedule to account for the fact that it was missed this week. Keep an eye on the in-game event page for any updates.

We apologize to anyone that was looking forward to the Bounty Contract Event this week. We will also update the website schedule to reflect this.
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Cut scene issue

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Category: Developer Forum Posts
Published: Wednesday, February 24th, 2021
Written by JackieKo
Originally Posted by JackieKo ( Original Post ) | 23.02.2021 12:12PM
Quote: Originally Posted by OFAWFletch View Post
yeah well, I have been a Swtor supporting since launch and expect some acknowledgement. regardless of the Texas power outage, when the power is restored its back to work. I expect a value to my subscription as everyone else. Making their millions they can look into it as a courtesy
OFAWFletch,

As you are still experiencing an issue and the recommendations from others have not resolved your issue, I will be moving this thread to the appropriate sub-forum. You posted in General Discussion, so I will be moving this to the Bug Report sub-forum.

Secondly, I also encourage you to report this in-game as well and include as much info as you can such as the YT link that you posted later on in the thread. Use /bug. Please keep all that info in a consolidated format, so it will be easier to review, repro- etc...

Lastly, what happened in Texas was more than a power outage. While we do value all of our players, the safety and recovery for our teams is the highest priority right now. This is not a simple flip of a switch scenario and everything is immediately 100% again. Understand that and have more empathy, please.
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Quick Check In

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Category: Developer Forum Posts
Published: Tuesday, February 23rd, 2021
Written by JackieKo
Originally Posted by JackieKo ( Original Post ) | 22.02.2021 09:28AM
Hi everyone,

Wanted to check in on a personal level and let you all know that we are still recovering from the Texas ice storms that hit us last week, but we are working to become fully operational. Many of us were without power, water, gas, internet etc... for the majority of the week, and we appreciate everyone who has sent us positive and uplifting messages.

We will have game focused updates soon, so please keep an eye on all our official channels as usual. We thank you for your continued patience as we continue to recuperate and bounce back from last weeks crisis.

Jackie

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Spend Tech Fragments For Nothing?

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Category: Developer Forum Posts
Published: Friday, February 19th, 2021
Written by CommunityTeam
Originally Posted by CommunityTeam ( Original Post ) | 18.02.2021 04:18AM
Hi folks,

As noted in the 6.2.1 patch notes, this bug will normally be fixed with Game Update 6.2.1.

In the meantime, I invite you to directly contact our support team to request a restoration of the tech fragments used.

To contact our support team, you can directly create an in-game ticket:
  • Click on the question mark icon on the main menu, (or press Ctrl + /).
  • Click on Create ticket, then follow the on-screen instructions to provide details and submit your ticket.
As this thread is a duplicate of the following one: Not able to buy Barrel from Spoils of War vendor on saber user character, I will close this one to avoid confusion.
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#3 Maintenance: February 16, 2021

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Category: Developer Forum Posts
Published: Wednesday, February 17th, 2021
Written by CommunityTeam
Originally Posted by CommunityTeam ( Original Post ) | 16.02.2021 07:02AM
Hi folks,

Due to the on-going severe weather situation in Austin, TX (where our studio is located), we are going to be delaying today's scheduled maintenance. It is still our goal to get out Game Update 6.2.1 as soon as possible. We will pass on updates when we have more information.

This does affect some other things as well:
  • Possible issues when reaching Support

Thank you for your understanding!
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(possible bug) not receiving monthing SWTOR grant fund ... for subscription

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Category: Developer Forum Posts
Published: Saturday, February 13th, 2021
Written by CommunityTeam
Originally Posted by CommunityTeam ( Original Post ) | 12.02.2021 08:20AM
Hi Uriskall,

For Cartel Coins issues, you need to directly contact our support team. As your issue is a subscription and they need to verify the account ownership, you should contact them by phone.

Here is our article on how to do that: How to contact Star Wars: The Old Republic (SW:TOR) support.
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